| 2 | Definitions of terms | Shows the meaning of important words used in the law so that we understand who is a consumer, who is a service provider, what is goods, etc. | District Consumer Disputes Redressal Commission held overcharging above maximum price is an unfair trade practice under sec 2(47) |
| 6 | Rights of consumers | Lists rights given to every consumer like right to safety, right to information, choice, being heard, redressal and awareness. These rights protect people from harm or unfair business behaviour. | Trader told to pay compensation for misleading discount advertisement under consumer rights |
| 10 | Central Consumer Protection Authority (CCPA) | This section creates a special regulator called CCPA. It looks into complaints about bad business practices and misleading ads, and can take action to protect public. | CCPA ordered stop of misleading toothpaste ads by a company |
| 21 | Penalties for misleading advertisement | If someone makes an ad that lies (untrue) and hurts consumers, the CCPA can fine or punish them. This stops companies from using false or deceptive ads. | Chennai commission ruled “100 % money-back” ad as misleading and ordered compensation |
| 34 | District Commission jurisdiction | District Commission can hear complaints where the value of goods/services is up to ₹1 crore. This makes local access to justice easier. | Consumer forum in Chennai dealt with a misleading ad case under district commission |
| 35 | Place of filing complaints | Consumer can file complaint where they live or work. This means they do not have to go to far-away places to file their case. | Example of local consumer complaint leading to compensation order |
| 58 | State Commission jurisdiction | State Commission hears cases where value is above ₹1 crore to ₹10 crore. Helps handle bigger disputes at state level. | No specific case law yet at this level in available sources |
| 74–81 | Mediation process | Law allows both sides to try to settle the problem by talking with help of a mediator before full hearing. This can save time and money. | Mediation encouraged but specific Indian mediation case not in sample |
| 82–87 | Product liability | If a product is faulty and causes harm, people can ask for compensation from maker, seller or those who gave service. The law says they are responsible. | Amazon and seller ordered refund for defective order as deficiency and unfair trade practice |
| 90 | Offence – adulterated goods | If someone sells harmful or mixed (impure) goods that can hurt people, they can be punished by fines or jail. | No case law in available sources specifically on adulterated goods |
| 91 | Offence – spurious goods | Selling fake or wrong goods that can hurt people is an offence with fines/jail. This protects consumer health. | No direct case law in available sources on spurious goods |